Return & Refund Policy

1. Policy Scope

This Return & Refund Policy applies to orders placed through plavern.com. Exampleone sells jerseys, sports apparel, hats, and related athletic-style products. Please review this policy before submitting a return or refund request.

2. Return Window

You may request a return within 30 days after the package is delivered according to the tracking record. Return requests submitted after 30 days may not be accepted unless required by applicable law.

3. Return Eligibility

To be eligible for return, items must be unused, unworn, unwashed, unaltered, clean, odor-free, and in resalable condition. All original tags, labels, packaging, accessories, and included parts must be returned together.

4. Apparel-Specific Return Conditions

Reasonable try-on is allowed for jerseys and sportswear, but items must not show signs of wear, sweat, stains, perfume, deodorant marks, washing, damage, stretching, or alteration. Items that are returned in a condition unsuitable for resale may be refused or may receive a reduced refund.

5. Non-Returnable Items

Final sale items, clearance items, gift cards, used or washed apparel, damaged items caused by customer handling, and items missing tags or packaging are not eligible for return. Custom-made, personalized, printed-name, printed-number, or special-order products are not eligible for return or exchange unless there is a verified quality issue or company error.

6. Return Request Process

To request a return, contact us at service@plavern.com with your order number, the item you want to return, the reason for return, and clear photos of the product condition. Please do not send items back before receiving return authorization. Unauthorized returns may be refused or may not be processed.

7. Return Shipping Fees

If the return is due to customer preference, incorrect size selection, change of mind, or ordering the wrong item, the customer is responsible for return shipping fees. If the return is caused by our error, a verified defective item, or a wrong item sent by us, we will provide a reasonable solution, which may include return shipping support, replacement, or refund.

8. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If the item is damaged, defective, missing parts, or incorrect, contact us within 48 hours after delivery at service@plavern.com. Please include your order number, clear photos of the item, packaging photos, a photo of the shipping label, and a brief description of the issue.

9. Return Shipping Responsibility

Customers are responsible for safely packing returned items and using a trackable shipping method. We are not responsible for return packages lost, delayed, damaged, or delivered to the wrong address by the return carrier. Please keep your tracking number and shipping receipt until the return is completed.

10. Inspection and Approval

After we receive the returned item, we will inspect it to confirm whether it meets our return conditions. If approved, the refund will be processed to the original payment method. If the item does not meet the return requirements, the refund may be refused, reduced, or the item may be returned to you at your cost.

11. Refund Timing

Approved refunds are issued to the original payment method within 7 business days after the returned item passes inspection or after a refund is otherwise approved. Your bank, card issuer, PayPal, Stripe, or other payment provider may require additional time to post the refund to your account.

12. Payment Disputes and Stripe Review

To help resolve payment concerns quickly and fairly, please contact us at service@plavern.com before opening a payment dispute or chargeback. We keep order records, payment confirmation, shipping confirmation, tracking information, delivery records, return communication, and refund records to support transparent review through Stripe or other payment providers if a dispute occurs.

13. Contact Information

If you have questions about returns, refunds, damaged items, or order issues, please contact Exampleone at service@plavern.com or +1 (417) 362-8742. Our company address is 1090 S Neosho Blvd Ste 1156, Neosho, MO 64850, US. Please include your order number so we can assist you more efficiently.